Payment, Shipping & Returns
Payment Policy
We offer our customers the flexibility to choose from multiple payment options for a seamless shopping experience. You may complete your purchase:
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Online via our secure checkout page
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Cash on Delivery (COD)
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Or connect with our team at +91 9810205646 for bank transfers or any other preferred payment method.
Please Note:
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For COD orders up to INR 20,000, we offer 100% COD facility.
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For orders exceeding INR 20,000, we offer a Split COD option: a nominal advance of 5% of the order value is payable online at checkout, with the remaining 95% payable on delivery.
For any payment-related assistance, please reach out to us at hello@dohrindia.com or call us at +91 9810205646.
Shipping Policy
Domestic Shipping
We are pleased to offer complimentary shipping across India.
International Shipping
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We offer complimentary international shipping on orders above INR 40,000.
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A flat shipping fee of INR 3,000 is applicable on international orders below INR 40,000.
All orders are shipped via trusted logistics partners to ensure safe and timely delivery.
Dispatch Timelines
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Ready-to-Ship styles are dispatched within 48-72 hours.
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All other styles are handcrafted on order and dispatched within 10 working days.
Delivery Timelines
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For domestic deliveries, please allow 4–5 working days post-dispatch.
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For international deliveries, kindly allow 7–10 working days post-dispatch, based on location.
Return & Exchange Policy
At Dohr India, customer satisfaction is our top priority. In the rare event that you are not entirely delighted with your purchase, we are happy to offer:
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An exchange, or
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A 100% store credit, valid for 6 months from the date of issue.
Please note:
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Customized and stitched saree orders are not eligible for exchange or store credit.
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All returns must be initiated within 3 days of delivery by emailing us at care@dohrindia.com with your:
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Order number
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Delivery address
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Reason for return (with pictures, if applicable)
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Our team will respond within 48 working hours. Once approved, we will arrange a reverse pickup. This process typically takes 10–15 days. If you prefer a faster turnaround, you may ship the product to us using an express service.
To be eligible for exchange or credit, the item must be:
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Unused, unworn, and unwashed
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In its original condition with tags intact
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Undamaged and securely packaged
Please Note:
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International orders are not eligible for return or exchange.
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Gift cards are non-refundable and non-returnable.
For further assistance, our customer care team is available Monday to Saturday | 10 am – 6 pm at care@dohrindia.com or +91 9810205646.