Payment, Shipping & Returns

Payment Policy

We offer our customers the flexibility to choose from multiple payment options for a seamless shopping experience. You may complete your purchase:

• Online via our secure checkout page

• Cash on Delivery (COD)

• Or connect with our team at +91 9810205646 for bank transfers or any other preferred payment method.

Please Note:

• For COD orders upto ₹20,000 we offer 100% COD facilities in certain cities/ states.

• For all orders in other cities and states or, orders exceeding ₹20,000 or, all customized orders, we offer a Split COD option: a 10% advance is payable online at checkout, and the remaining 90% is payable upon delivery.

For any payment-related assistance, please reach out to us at hello@dohrindia.com or call us at +91 9810205646.

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Shipping Policy

Domestic Shipping
We are pleased to offer complimentary shipping across India.

International Shipping

• We offer complimentary international shipping on orders above INR 40,000.

• A flat shipping fee of INR 3,000 is applicable on international orders below INR 40,000.

All orders are shipped via trusted logistics partners to ensure safe and timely delivery.

Dispatch Timelines

• Ready-to-Ship styles are dispatched within 48-72 hours.

• All other styles are handcrafted on order and dispatched within 10 working days.

Delivery Timelines

• For domestic deliveries, please allow 4–5 working days post-dispatch.

• For international deliveries, kindly allow 7–10 working days post-dispatch, based on location.
  

NOTE:  Need faster delivery? Contact us at +919810205646 - we’ll do everything we can to help.

International Orders (DDU – Delivery Duty Unpaid): International orders are shipped on a DDU basis. Product prices displayed do not include import duties, customs fees, taxes, or other charges imposed by the destination country. The recipient is responsible for paying all applicable duties, customs charges, and local taxes before the shipment can be released and delivered.

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Return & Exchange Policy

Loved it or we'll make it right - 100% store credit, always

At Dohr India, customer satisfaction is our top priority. In the rare event that you are not entirely delighted with your purchase, we are happy to offer:

• An exchange, or

• A 100% store credit, valid for 6 months from the date of issue.

Please note:

• Customized and stitched saree orders are not eligible for exchange or store credit.

• All returns must be initiated within 3 days of delivery by emailing us at care@dohrindia.com with your:

  • Order number

  • Delivery address

  • Reason for return (with pictures, if applicable)

Our team will respond within 48 working hours. Once approved, we will arrange a reverse pickup. This process typically takes 10–15 days. If you prefer a faster turnaround, you may ship the product to us using an express service.

To be eligible for exchange or credit, the item must be:

• Unused, unworn, and unwashed

• In its original condition with tags intact

• Undamaged and securely packaged

Please Note:

• International orders are not eligible for return or exchange.

• Gift cards are non-refundable and non-returnable.

• All sale items are final sale. No refunds will be issued.
• Returns and exchanges are not applicable on discounted products.
• Partial payments cannot be refunded as per our policy

For further assistance, our customer care team is available Monday to Saturday | 10 am – 6 pm at care@dohrindia.com or +91 9810205646.